FAQ

1. What products do you sell?

We offer a variety of home organization products, including:

Clothes Hangers
Storage Products
Bathroom Storage Racks

Our products are designed to help organize closets, bathrooms, laundry rooms, kitchens, bedrooms, and other living spaces while maximizing storage efficiency.

2. Do you offer subscription services?

No.

All products sold on kingston-distribution.com are one-time purchases only.

We do not offer subscriptions, recurring billing, memberships, or automatic renewals.

3. How long does order processing take?

Orders are typically processed within 1 business day after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

4. How long does shipping take?

Estimated delivery time:

Processing Time: 1 Business Day
Shipping Time: 2–7 Business Days

Actual delivery times may vary depending on your location and the shipping carrier.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

If you have not received tracking information, please contact us.

6. Can I cancel my order?

Yes.

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow our Refund & Return Policy if a return is requested.

7. What is your return policy?

We accept return requests within 30 days of delivery.

Returned items must:

Be unused.
Be in their original condition.
Include original packaging whenever possible.
Include proof of purchase.

Items that have been used or are no longer suitable for resale are not eligible for return.

8. Who pays the return shipping cost?
   If the return is due to a product quality issue, defective item, or shipping damage, KINGSTON DISTRIBUTION LLC will pay the return shipping cost.
   If the return is for non-quality-related reasons, the customer is responsible for the return shipping cost.
9. When will I receive my refund?

After we receive and inspect your returned item, approved refunds will be issued to your original payment method within 3–5 business days.

The exact posting time depends on your payment provider.

10. What should I do if I receive a damaged or incorrect product?

Please contact us within 30 days of receiving your order.

To help us process your request quickly, please provide:

Your order number
Photos of the product
Photos of the packaging
A brief description of the issue

11. What payment methods do you accept?

We accept secure payment methods available during checkout.

The available payment options will be displayed during the checkout process.

12. Is my personal information secure?

Yes.

We use appropriate security measures to protect your personal information and process payments through secure third-party payment providers.

Please review our Privacy Policy for more information.