Refund & Return Policy

Thank you for shopping at kingston-distribution.com.

At KINGSTON DISTRIBUTION LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition.
Be returned with original packaging whenever possible.
Include all accessories, manuals, and components originally received.
Be accompanied by proof of purchase or order confirmation.
Non-Returnable Items

The following items are not eligible for return:

Products that have been used.
Products damaged due to misuse or improper handling.
Products that are incomplete or missing parts not caused by our error.
Products that have been used or are no longer in resalable condition, affecting secondary sales.
Gift cards or other non-returnable items where applicable.
Return Shipping Costs
If the return is due to a product quality issue, defective item, or shipping damage, KINGSTON DISTRIBUTION LLC will bear the return shipping cost.
If the return is requested for personal reasons (such as ordering the wrong item, no longer wanting the product, or other non-quality-related reasons), the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service for returned items.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method within 3–5 business days after we receive the returned item.

The time required for the refund to appear in your account may vary depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you receive a defective or incorrect item, please contact us as soon as possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and provide:

Your order number
Photos of the product
Photos of the packaging (if applicable)
A brief description of the issue

We will review your request and provide an appropriate solution.

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and must follow this Refund & Return Policy.

Return Address

Please do not return products without contacting our customer service first.

Return instructions and the appropriate return address will be provided after your return request has been approved.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Company Name

KINGSTON DISTRIBUTION LLC

Website

kingston-distribution.com

Email

[email protected]

Phone

+19804133414

Company Address

1700 W Holly Oak Dr, Tucson, AZ 85746-1364